Frequently Asked Questions
Everything you need to know about shopping at PatPat
How long does shipping usually take?
Shipping times vary by location, but standard shipping typically takes 7-12 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached. Please note that some clearance items may be final sale.
How do I know which size to buy for my baby?
We provide a detailed size chart on every product page that includes measurements for height and weight. If you are between sizes, we generally recommend sizing up to ensure a comfortable fit as your child grows.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products safety tested?
Yes, safety is our top priority. Our children's clothing and products meet rigorous safety standards and are tested for quality and durability to ensure they are safe for your little ones.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 30 minutes of placement by contacting our customer service team or using the 'Cancel Order' button in your account.